{"xsrfToken":"c3d588e14d8b8b68f6b32f51153296c1020eedbe_lout","branding":{"id":"8","key":"bmadient","name":"BinMan Adient","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3a10dbc8-599c-4061-a732-cd64ad585028/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWEzNDUwOC1kZGIyLTQ2NjQtYmEyZC1hOGFkYWU4ZDBlOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNhMTBkYmM4LTU5OWMtNDA2MS1hNzMyLWNkNjRhZDU4NTAyOCI6WyJyZWFkIl19LCJleHAiOjE3NDE4MTA3NTYsIm5iZiI6MTc0MTgxMDE1Nn0.bKoN8pDnZSD7FE5tJZfv_9dAkfDTSeo9WUpTBgmDGpc&client=f5a34508-ddb2-4664-ba2d-a8adae8d0e8a&mode=fit","logoId":"3a10dbc8-599c-4061-a732-cd64ad585028","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Help Center der LOGSOL GmbH","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Help Center der LOGSOL GmbH","sharedPortalName":"Help Center","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the LOGSOL GmbH Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#173553","helpCenterTitleColor":"#c1ad81","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"bmadient","projectId":10007,"serviceDeskId":8,"name":"BinMan Adient","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für BinMan Adient erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"99","name":"Buchungen/ Buchungskorrekturen","descriptionHtml":"","callToAction":"Buchungen/ Buchungskorrekturen","introHtml":"","icon":10532,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[34],"key":""},{"id":"100","name":"Zugangsproblem lösen","descriptionHtml":"","callToAction":"Zugangsproblem lösen","introHtml":"<p>Probleme mit dem Zugriff auf das System? Wir helfen Ihnen gern weiter.</p>","icon":10518,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[35],"key":""},{"id":"101","name":"Stammdatenanpassung","descriptionHtml":"","callToAction":"Stammdatenanpassung","introHtml":"","icon":10523,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[34],"key":""},{"id":"102","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10521,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[36],"key":""},{"id":"103","name":"Neuen Zugang anfordern","descriptionHtml":"","callToAction":"Neuen Zugang anfordern","introHtml":"<p>Anfrage für einen neuen Zugang für ein System.</p>","icon":10517,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[35],"key":""},{"id":"104","name":"Verbesserungsvorschläge","descriptionHtml":"","callToAction":"Verbesserungsvorschläge","introHtml":"","icon":10498,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[37],"key":""},{"id":"105","name":"Support Software","descriptionHtml":"","callToAction":"Support Software","introHtml":"","icon":10498,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[34],"key":""},{"id":"106","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Allgemeine Anfragen"},{"id":35,"name":"Logins und Zugänge"},{"id":36,"name":"Systemprobleme/ -fehler"},{"id":37,"name":"Verbesserungen"}],"orderMapping":{"34":[99,101,105],"35":[100,103],"36":[102],"37":[104]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a8abfa32-ddff-3905-ab7c-ad8cceb5a8ba","appLinkName":"","appLinkUrl":"","spaceKey":"SA","spaceName":"Support Adient","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BMADIENT","serviceDeskId":8,"kbLinkDomainURLs":["https://logsol-itsm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BMADIENT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Englisch (Vereinigte Staaten)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWEzNDUwOC1kZGIyLTQ2NjQtYmEyZC1hOGFkYWU4ZDBlOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4MTEzNTYsIm5iZiI6MTc0MTgxMDE1Nn0.2QeiZwmBBAidWypWHrpN8-ikuCrc2dnSh00j-rx01zk","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"f5a34508-ddb2-4664-ba2d-a8adae8d0e8a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":102,"projectId":10007,"form":{"name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","intro":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bem&uuml;hen uns, das Problem schnell zu beheben.</p>","instructions":"","icon":10521,"iconUrl":"https://logsol-itsm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fassen Sie das Problem zusammen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10062","fieldConfigId":"10162","label":"System","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10163","label":"BinMan","selected":false,"children":[]},{"value":"10164","label":"RampMan","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10056","fieldConfigId":"10156","label":"Systemdomain/ URL des BinMan/ RampMan","description":"Beispiel: https://binman-xy.logsol-gmbh.de ","descriptionHtml":"<p>Beispiel: <a href=\"https://binman-xy.logsol-gmbh.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://binman-xy.logsol-gmbh.de</a></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreiben Sie bitte, was und wie dies passiert ist.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10158","label":"Ihr Benutzername","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"Critical - System Down or complete system failure / High - Critical Bug or Component Failure / Medium - Issues with workaround solutions. Other issues with moderate impact / Low - Issues with long-term workarounds or minimal impact General inquiries","descriptionHtml":"<p>Critical - System Down or complete system failure / High - Critical Bug or Component Failure / Medium - Issues with workaround solutions. Other issues with moderate impact / Low - Issues with long-term workarounds or minimal impact General inquiries</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Kritisch","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/102","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/102","calendarParams":{"firstDay":1,"date":"2025-03-12T21:09:16+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a8abfa32-ddff-3905-ab7c-ad8cceb5a8ba","appLinkName":"","appLinkUrl":"","spaceKey":"SA","spaceName":"Support Adient","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BMADIENT","serviceDeskId":8,"kbLinkDomainURLs":["https://logsol-itsm.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWEzNDUwOC1kZGIyLTQ2NjQtYmEyZC1hOGFkYWU4ZDBlOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE4MTEzNTYsIm5iZiI6MTc0MTgxMDE1Nn0.2QeiZwmBBAidWypWHrpN8-ikuCrc2dnSh00j-rx01zk","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"f5a34508-ddb2-4664-ba2d-a8adae8d0e8a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=logsol-itsm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c3d588e14d8b8b68f6b32f51153296c1020eedbe_lout","baseUrl":"https://logsol-itsm.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://logsol-itsm.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f5a34508-ddb2-4664-ba2d-a8adae8d0e8a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5615e01d680c49569d6c104597ddddb7","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}